Orizon Home | Privacy Policy

Effective Date: April 30th, 2026
Last Updated: April 30th, 2026

1. Introduction

Orizon Home is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws in Alberta and Canada, including the Personal Information Protection Act (PIPA).

By using our website (orizonhome.ca), products, or services, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

a) Information You Provide

  • Name, email address, phone number
  • Home address and service location
  • Billing and payment information
  • Account login credentials
  • Service inquiries and communications

b) Automatically Collected Information

  • IP address and device information
  • Website usage data (cookies, analytics)
  • Interaction with our website or mobile apps

c) Security & Smart Home Data

  • Alarm system activity (e.g., arming/disarming events)
  • Device usage data (cameras, sensors, automation settings)
  • Video or audio recordings (if enabled by user)

Note: We only collect information that is reasonable and necessary for our services, as required under Alberta law.

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide, install, and maintain security and home automation services
  • To monitor and respond to alarms and emergencies
  • To process payments and manage accounts
  • To communicate with you (support, updates, promotions)
  • To improve our products, services, and website
  • To comply with legal and regulatory obligations

We will only use your information for purposes that a reasonable person would consider appropriate.

4. Consent

We collect, use, and disclose your personal information with your consent, except where permitted or required by law.

Consent may be:

  • Express (e.g., signing a service agreement)
  • Implied (e.g., providing information to request a service)

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Personal Information

We may share your personal information with:

  • Service providers (e.g., monitoring centers, payment processors)
  • Emergency responders when required for alarm events
  • Technology partners supporting our systems and infrastructure
  • Legal or regulatory authorities when required by law

We do not sell your personal information.

6. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against:

  • Unauthorized access
  • Loss or theft
  • Misuse or disclosure

These safeguards are required under Alberta law.

Data may be stored or processed in Canada or other jurisdictions where our service providers operate.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal, regulatory, and contractual obligations

8. Your Rights

Under Alberta privacy law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete data
  • Withdraw consent (where applicable)
  • File a complaint with the Office of the Information and Privacy Commissioner of Alberta

9. Third-Party Services & Links

Our website or services may contain links to third-party platforms. We are not responsible for their privacy practices. We encourage you to review their policies.

10. Video & Smart Device Data

If you use camera or monitoring features:

  • You are responsible for complying with applicable laws when recording others
  • Video/audio data is only accessed as necessary to provide services
  • We do not actively monitor feeds unless required (e.g., alarm verification or support)

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.